Helping Hands

UX/UI, Design Research, Branding

Helping hands is a kiosk company that helps people find aid available in their cities all in one place.
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Challenges

Finding aid can be a challenging task for people who are in need. This can create frustration because roadblocks discourage individuals from seeking the resources they need. Many cities have plenty of resources for their communities, but it can become difficult to find information due to a lack of outreach from the cities. The difficulties are greater for those who lack resources such as transportation, funds, and electronics to help them find aid.

Approach

Research was conducted by interviewing 4 different community centers and shelter employees. The interviews pin pointed at issues people seeking aid have to overcome. This process also helped create a realistic understand of the users pains. Once there was a clear understanding of the issues and pains a prioritization chart was created to narrow down the most important and feasible issues. Design solutions were then generated and tested to examine if the solutions were solving the issues. 



Research Process


Surveys

Take Aways
Three different homeless facilities were interviewed all of which provided only certain resources. There were two major take aways from the interviews. 

First, even though there is plenty of resources available to the community it can become confusing trying to find specific aid. Secondly, language barriers were a big issue that prevented people from finding the help they were searching.




User Research

After completing the interviews and some research it was clear that there were different viewpoints but ultimately all wanting the same goals. This led to create two different personas, a case manager and a person in need of aid. The purpose of having a case manager and person in need of aid as the main personas was to help understand the different perspectives that arose in the findings.




Feature Prioritization

The research and surveys/ interviews provided similar responses and findings. These findings were combined to pick out what seemed to be the most important and prioritized into different categories. 





User Flow

Based on the survey there were important pains that needed to be prevented such as confusion and overwhelming amounts of information. When creating the user flow these issues were kept in mind to prevent the users from feeling either of those pains and anothers.


Design Solution




WireFraming




Final Design

How It Works 
The welcome page provides the user the option to change the language and zoom options. There is also a short description in the resources page to give the user an understanding of what the kiosk is for. From the welcome page the user is directed into the resource page to select specific options they may be looking for.  
Why
The purpose of the home page is to give a welcoming feeling to whoever may be seeking help without feeling overwhelmed. 


How It Works
This questionnaire goes into specific questions to  further narrow down the resources and help the user find specifically what they need.
Why
The questionnaire was implimented to lower the chances of the user getting confused. This also helped the user finding a facility that would meet all their needs and avoid coming across unknown facility requirements. 


How It Works
Based on the questionnaire the user will be given a narrowed amount of facilities/programs providing specifically what they need. In the following page the user is able to find out specifics such as the hours, phone, and adress. The user is also able to print this information or obtain a QR code.
Why
One of the issues that came up in the survey was the fact that even though there was a lot of resources it became confusing because there was no one stop to find everything that was available. This kiosk would have all the resources available in one place helping the user avoid having to go to different facilities to find what they are looking for. 





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